Refund & Cancellation Policy

Effective: September 8, 2025

1) Cancelling Your Subscription

• How to cancel: Go to Account → Subscriptions → Cancel. Cancellation is effective at the end of the current paid period; you keep access until then.
• Auto-renewal: Plans renew until cancelled. We display renewal terms and obtain consent at checkout.
• Refunds on subscriptions: Charges already processed for the current cycle are non-refundable, except as noted in Section 5 (Goodwill/Required by law).
• Proration: Upgrades take effect immediately and are charged a prorated amount when applicable; downgrades take effect next cycle.

2) Digital Products (Downloads, Keys, Packs, eBooks)

• All sales final once accessed/downloaded. Because digital items are immediately usable and non-returnable, we cannot accept returns after access.
• Defective/corrupted files: We will re-deliver a working copy or issue a refund if replacement is not possible.
• Licenses: Most items are licensed, not sold, under the item’s license page. License violations void refunds.

3) Music & Podcasts (Purchases/Downloads)

• Follows the same rules as Section 2. Streams are not refundable; downloads are final after access.
• Regional taxes may apply where required and are non-refundable once remitted.

4) Live / Pay-Per-View Events

• Event canceled or not delivered: You will receive a credit or refund.
• Rescheduled events: Original tickets remain valid; refunds may be offered at our discretion if you cannot attend.

5) Goodwill & Required-by-Law Refunds

• Duplicate charges or confirmed fraud: Refunded after investigation.
• Service-wide outage: If a material outage prevents access for a significant period, we may issue credit or partial refund for the affected time.
• Mistaken purchases (rare): If you did not access any digital product/content and contact us promptly (typically within 24–48 hours), we may, at our discretion, refund.

6) Ad Placements Purchased on Estreamz

• Self-serve ads: Once an ad flight begins (or inventory is reserved), the order is generally non-refundable.
• Make-goods: If we fail to deliver contracted impressions/placements due to a platform issue, we will deliver make-goods or credit the undelivered portion.
• Policy violations: Ads removed for policy violations are not eligible for refunds.

7) Gift Cards & Credits

• Digital gift cards and account credits are non-refundable and not redeemable for cash, except where required by law.
• Lost or stolen gift cards will not be replaced.

8) Wallet Balances & Payouts (Creators)

• Creator wallet balances reflect earnings after fees/adjustments. Once a payout is processed to your bank or payment account, it is not reversible by Estreamz.
• Chargebacks or fraud may result in holdbacks/offsets per the Terms.

9) How to Request a Refund

• Submit: Use /billing/support or email {{BILLING_EMAIL}} within 7 days of the charge. Include your order ID, account email, and a brief description.
• Processing time: We aim to respond within 3–5 business days. Approved refunds typically appear within 5–10 business days, depending on your bank.
• Payment processors: Refunds are returned to the original method (e.g., Authorize.net/Square or card on file). We cannot reroute refunds to a different method.

10) Chargebacks

Please contact us first—most issues are solvable quickly. Filing an unsupported chargeback may result in account holds or suspension per the Terms.

11) Jurisdiction & Consumer Rights

• Texas law applies to this policy and related disputes, with venue in {{COUNTY}}, Texas (or arbitration per the Terms).
• No general “cooling-off” period applies to online digital services. Where specific local law grants a right to withdraw, we will honor applicable timelines.

This policy is part of the Terms of Service and should be read together with our Privacy Policy.